Summary
Thyssenkrupp sought to enhance back-office operations by integrating advanced AI with traditional business consulting. We tackled the challenge of process variability and diverse document types from multiple suppliers using the Kognitos AI tool and a Lean & Sigma approach. This led to a remarkable 34-59% improvement in efficiency, significantly boosting their back-office capabilities.
Challenge
Motivation to change
Thyssenkrupp made a strategic decision to enhance their back-office optimization efforts. By synergizing classical business consulting expertise with state-of-the-art artificial intelligence solutions, they achieved remarkable advancements in efficiency, quality, speed, and flexibility.
Solution
Change delivery
The project encountered a major challenge due to the significant variability of automated processes and the diverse range of documents received from various suppliers.
Tools & means
- Lean & sigma approach
- Workload analysis
- Kognitos AI tool
Outcomes
Change outcomes
We have significantly boosted their back-office potential, leading to an astounding improvement of 34-59%.
Used services
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270 peoplein support functions
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108M€turnover