Summary
We assisted thyssenkrupp in implementing state-of-the-art AI solution to automate some of their back-office processes involving machine-reading of documents with significant variability.
Challenge
Motivation to change
Thyssenkrupp, with is 270 people in support functions, made a strategic decision to enhance their back-office optimization efforts.
Solution
How we addressed it
Our approach was to combine the classical business consulting expertise with advanced artificial intelligence solutions.
The project encountered a major challenge due to the significant variability of automated processes and the diverse range of documents received from various suppliers that we attempted to machine-read before processing them further.
Tools & means
- Workload analysis
- Lean six sigma
- Kognitos AI tool
Outcomes
What has changed
Injecting the Kognitos AI tool into the clients’ back-office processes led to remarkable advancements in efficiency, quality, speed, and flexibility of their operations.