Spolok sv. Vojtecha is a leading retailer of religious products, offering a wide range of items including books, sacramental gifts, and liturgical supplies. With a strong physical presence through its stores and an expanding eCommerce website, the company serves a diverse clientele looking for quality religious merchandise.
,,Partnering with ableneo was a game-changer for our company. Their expertise in digital transformation and business efficiency allowed us to better serve our customers and expand our presence both online and offline"
Summary
Spolok sv. Vojtecha saw improved efficiency with a new eCommerce platform, unified inventory, and optimized sales processes, enhancing scalability and customer satisfaction.
Challenge
Motivation to change
Spolok sv. Vojtecha, a leading retailer of religious products, faced several operational challenges that impacted both customer satisfaction and business efficiency. Inefficiencies in inventory management and order processing led to delays, while their outdated eCommerce platform limited their ability to reach a broader online audience. Additionally, disconnected systems between in-store and online sales resulted in data discrepancies, creating difficulties in providing accurate, real-time inventory information. With concerns about scalability and the need for more streamlined sales processes, the company recognized the urgency to modernize its operations. To improve efficiency, Spolok sv. Vojtecha sought to optimize task distribution, implement a unified inventory system, and migrate to a more robust eCommerce platform. These changes were essential for reducing order processing time, enhancing customer experience, and positioning the company for long-term growth in an increasingly digital marketplace.
Solution
Change delivery
To address Spolok sv. Vojtecha’s operational challenges, we implemented a comprehensive transformation plan. First, we migrated their outdated eCommerce platform to a more robust system, enhancing their online presence and expanding their digital reach. To resolve inventory management issues, we introduced a unified inventory system that integrated both in-store and online sales, ensuring real-time data accuracy and minimizing discrepancies.
We conducted a detailed workload analysis to optimize task distribution across teams, identifying inefficiencies and improving operational flow. Additionally, we reviewed and refined their sales processes, reducing order processing time and enhancing customer satisfaction. By aligning their sales methodologies with modern best practices and upgrading their technology infrastructure, we helped Spolok sv. Vojtecha achieve greater operational efficiency, improve customer experience, and scale their business for future growth.Tools & means
- Interviews
- Workload Analysis
- Microsoft Dynamics 365
- Power BI
- Google Analytics
- Python
Outcomes
Change outcomes
Following the implementation of our transformation plan, Spolok sv. Vojtecha experienced significant improvements across its operations. The migration to a more robust eCommerce platform expanded their digital presence, enabling them to reach a wider audience and boost online sales. The introduction of a unified inventory system eliminated data discrepancies between in-store and online channels, providing real-time accuracy and reducing order fulfillment delays.
Optimizing task distribution through workload analysis increased efficiency within teams, leading to faster and more streamlined processes. Additionally, the refined sales processes and methodologies resulted in a notable reduction in order processing time, improving overall customer satisfaction. These changes positioned Spolok sv. Vojtecha for scalable growth, enhancing their ability to manage higher volumes of sales and inventory while maintaining operational excellence in both physical stores and their expanding online marketplace.