Linet, based in Czechia, is a leading manufacturer of hospital and nursing beds, renowned for its innovative solutions and high-quality products on the world. The company focuses on enhancing patient care and hospital efficiency through advanced medical technology.
,,We have engaged ableneo for multiple projects of differing complexity and sensitivity in order to improve efficiency of our commercial operations teams. The combination of process mapping, knowledge of the best in class standards and latest AI trends, which ableneo brought helped us to uncover new opportunities for significant efficiency gains and improved focus on value added activities.”
Summary
We helped Linet streamline back-office processes by mapping workflows, identifying bottlenecks, and recommending automation to boost efficiency and employee satisfaction.
Challenge
What was the problem
Linet faced process challenges and lacked best practices across branches in various countries.
Solution
How we solved it
We conducted a workload analysis to map current back-office tasks, identifying key bottlenecks and inefficiencies. Interactive workshops were held with staff to gather insights and understand their pain points.
Detailed meetings allowed us to review processes step-by-step, leading to the creation of comprehensive process maps using BPMN.
Based on our findings, we recommended targeted changes to streamline workflows, establish best practices, and automate selected process steps to reduce employee workload.
Our approach aimed to enhance efficiency, improve workflow clarity, and boost employee satisfaction.
Tools & means
- Consulting
- Interviews
- Workshops
- Workload Analysis
- Process mapping
- Process Automation
- AI
Outcomes
What has changed
The changes implemented at Linet led to significant improvements in efficiency, as streamlined workflows and automated processes reduced manual tasks and accelerated completion times.
Enhanced workflow clarity, through detailed process maps and best practices, minimized confusion and errors among staff.
This, in turn, boosted employee satisfaction by reducing repetitive tasks and improving transparency.
Standardized operations across branches ensured consistency and smoother collaboration between teams, while optimized resource allocation, based on workload analysis, helped balance tasks and reduce bottlenecks, ultimately enhancing overall performance.