Business Lease Slovakia is a one of the biggest mobility providers in Slovakia. Company is delivering vehicle operational leasing, short term rental & fleet management solutions to businesses and private individuals. The company has also its own used cars sales business known as Cars & Care. Known for its customer-focused approach, Business Lease Slovakia helps companies fulfil their mobility needs and enhance operational efficiency.
Thanks to the project with Ableneo, we improved efficiency by 15%.
Summary
After a year of challenges implementing a new ERP system, Business Lease Slovakia struggled with declining employee and customer satisfaction while failing to realize expected efficiency gains. To address these issues, we conducted a workload analysis to identify bottlenecks and inefficiencies. Our recommendations included process mapping to clarify responsibilities and targeted automation to boost efficiency, enhance work-life balance, and improve service quality.
Challenge
What was the problem
The problem was that after implementing a new ERP system, Business Lease Slovakia experienced drops in employee and customer satisfaction and couldn’t identify the expected efficiency improvements. This highlighted bottlenecks and inefficiencies in their processes that needed addressing.
Solution
How we solved it
We solved it by conducting a thorough evaluation and analysis of 35 workload questionnaires to understand employee tasks and identify inefficiencies.
From there, we performed a deeper analysis of the six processes with the highest potential for automation. To showcase potential improvements, we developed comprehensive high-level process flowcharts, serving as a foundation for clearer responsibilities and streamlined workflows.
Our approach combined:
- consulting,
- interviews,
- workload analysis,
- and process automation, supported by AI technologies.
This methodology allowed us to pinpoint key bottlenecks and recommend targeted automation solutions to increase efficiency, improve work-life balance, and enhance service quality.
Outcomes
What has changed
As a result of our efforts, Business Lease Slovakia achieved a 15% improvement in efficiency across key processes. Clearer responsibilities and streamlined workflows, supported by process automation and AI, reduced bottlenecks and enhanced employee utilization.
This led to noticeable improvements in work-life balance and a better quality of service for customers, addressing the initial challenges and setting a strong foundation for sustained operational excellence.